Privacy Policy

Introduction & Privacy Commitment

Welcome to Noivbet. We understand how important the security of your personal information is and we are committed to protecting your privacy. This Privacy Policy explains how Noivbet ("we", "our") collects, uses, discloses, and safeguards your personal information when you use our website, mobile applications, and services.

We comply with international data protection rules and regulations, including the General Data Protection Regulation (GDPR) and other applicable privacy laws. By using our services, you consent to the collection and use of your information as described in this Privacy Policy. We recommend that you read this document carefully and take time to understand it.

Information Collection: What We Collect

1.1 Personal information

When you create an account on Noivbet or use our services, we collect various types of personal information. This information helps us provide services to you, verify your identity and comply with legal requirements. The personal information we collect includes:

• Identity Information: Full name, date of birth, gender, nationality and national ID number
• Contact Information: Email address, mobile number, physical address, and city/country
• Account Information: Username, password (encrypted), security questions and preferences
• Financial Information: Bank account details, mobile banking number, card details (last 4 digits) and transaction history
• Verification Documents: National ID card, passport, driving license, utility bill or other proof of address
• Biometric Information: If applicable, facial recognition data for verification purposes only

1.2 Automatically collected information

When you use the Noivbet website or application, we automatically collect certain technical information that helps improve your experience and resolve technical issues:

• Device Information: Device type, operating system, browser type and version, screen resolution
• Log Information: IP address, access time and date, pages visited, click patterns
• Cookies & Tracking: Session cookies, persistent cookies, pixel tags and web beacons
• Location data: Approximate geographic location (IP-based) and, if permitted, precise GPS location
• Gaming Information: Game history, betting patterns, wins and losses, favorite games and playtime

1.3 Information from third-party sources

We sometimes receive information from third-party sources, such as identity verification services, fraud prevention agencies, and payment processors. This information helps us confirm your identity, prevent fraud, and ensure legal compliance. We only work with trusted and reputable third parties who adhere to strict data protection standards.

Information Use: How We Use Your Data

Noivbet uses your personal information for various legitimate purposes necessary to provide you with services and enhance your experience. We use your information to:

2.1 Service provision and account management

• To create and maintain your Noivbet account
• To verify your identity and fulfill KYC (Know Your Customer) requirements
• To process deposits and withdrawals and maintain transaction history
• To place bets and pay out winnings
• To manage bonuses, promotions and rewards
• To track game history and statistics

2.2 Communication and customer support

• To respond to your inquiries, complaints, and support requests
• To send important account updates and notifications
• To send promotional offers and marketing communications (if you consent)
• To manage surveys and feedback requests
• To provide newsletters and gaming updates

2.3 Security and fraud prevention

• To detect and prevent fraudulent activity
• To keep your account and funds secure
• To identify unauthorized access or suspicious transactions
• To comply with Anti-Money Laundering (AML) requirements
• To investigate violations of Terms & Conditions
• To protect against bots, scrapers and other malicious activity

2.4 Legal compliance and regulatory obligations

• To meet the requirements of licensing authorities and regulators
• To verify underage gambling and self-exclusion
• To comply with tax reporting and financial regulations
• To handle legal claims and disputes
• To comply with law enforcement agencies and court orders

2.5 Service improvement and analytics

• To analyze website and application performance
• To understand user behavior and preferences
• To develop new features and games
• To provide personalized experiences and recommendations
• To conduct A/B testing and optimization

Information Sharing & Disclosure

Noivbet respects the privacy of your personal information and we do not sell or rent your data. However, we may share your information with trusted third parties in the following circumstances:

3.1 Service providers and business partners

We work with third-party service providers who provide services on our behalf. These organizations can only access your information for specific purposes and are obligated to keep it confidential:

• Payment Processors: Mobile banking, bank and e-wallet providers to process deposits and withdrawals
• Game Providers: Slots, casino and live dealer game providers who track your gameplay
• Identity Verification: Third-party verification services to perform KYC and AML checks
• Fraud Prevention: Security specialists to detect fraud and suspicious activity
• Cloud Storage: Data hosting and backup service providers
• Marketing & Analytics: If you consent, email marketing and analytics platforms
• Customer Support: Live chat, email and helpdesk software providers

3.2 Legal obligations

We may disclose your personal information if required by law or in the following circumstances:

• To comply with requests from gaming licensing authorities and regulators
• In response to court orders, subpoenas, or other legal processes
• To cooperate with law enforcement agencies
• To comply with Anti-Money Laundering (AML) regulations
• To protect our rights, property, or safety
• To report to tax authorities

3.3 Business transfers

If Noivbet is merged, acquired or sold, your personal information may be part of the transferred assets. We will notify you before any such change of ownership and the new entity will comply with this Privacy Policy.

3.4 With your consent

With your explicit consent, we may share your information with third parties for purposes not otherwise described in this policy. We will always maintain transparency and give you the ability to make informed decisions.

International Data Transfers

Noivbet is an international platform and your personal information may be processed and stored in various countries where we, our affiliates, or service providers maintain facilities. The data protection laws of these countries may differ from those of your country.

When we transfer your information internationally, we ensure that appropriate safeguards are in place, including:

• Using Standard Contractual Clauses (SCCs) approved by the European Commission
• Transfer to countries with adequate data protection levels
• Data processing agreements with service providers that enforce strict security standards
• Encrypting data in transit and at rest

By using our services, you consent to the transfer, processing, and storage of your information in these countries. We are committed to maintaining the same high level of security wherever we process your data.

Data Retention: How Long We Keep Information

Noivbet retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Our typical retention periods are:

Types of Information	Retention Period	Reason
Account Information	7 years after account closure	Regulatory & Legal Requirements
Transaction records	7 years after last transaction	Tax & AML Compliance
Gaming History	5 years	Dispute Resolution & Regulators
Marketing Data	Until consent is withdrawn or 3 years	Marketing Purposes
Cookies & Tracking	Up to 13 months	Web Analytics & Experience Improvement
Support tickets	3 years	Customer Service Improvement

At the end of the retention period, we securely delete or anonymize your personal information so it can no longer be used to identify you. You may request deletion of your data at any time, but we may be required to retain certain information for legal or regulatory reasons.

Your Rights & Choices

Noivbet respects your control over your personal information. Under applicable data protection laws, you have the following rights:

6.1 Right of access

You have the right to know what personal information we hold about you and obtain a copy of it. You can access this information by logging into your account settings or by contacting our support team.

6.2 Right to rectification

If your personal information is incorrect or incomplete, you may request to correct or update it. You can directly edit much of the information in your account profile.

6.3 Right to erasure

In certain circumstances, you may request deletion of your personal information. However, we may be required to retain certain data for legal or regulatory reasons.

6.4 Right to restriction of processing

You may request that we restrict the processing of your personal information, for example if you dispute its accuracy or wish to verify whether we still need it.

6.5 Right to data portability

You can receive the personal information you have provided to us in a structured, commonly used, and machine-readable format and have it transferred to another controller.

6.6 Right to object

You may object to the processing of your personal information if we process it on the basis of legitimate interests or for direct marketing. You can opt out of marketing communications at any time.

6.7 Rights relating to automated decision-making

If we make decisions about you using automated processing, you have the right to request human intervention, express your viewpoint and challenge the decision.

6.8 Withdrawal of consent

Where we process your data based on your consent, you may withdraw your consent at any time. This will not affect the lawfulness of processing before the withdrawal.

Cookies & Tracking Technology

Noivbet uses cookies and similar tracking technologies to improve your browsing experience and understand how our services are used. Cookies are small text files stored on your device when you visit our website.

7.1 Types of cookies we use

• Essential Cookies: These cookies are essential for the website to function and cannot be disabled. They are usually set only in response to your actions such as logging in or filling out forms.
• Performance Cookies: These help us measure and improve website performance. They tell us which pages are most and least popular and how visitors move around the site.
• Functional Cookies: These cookies enable enhanced functionality and personalization. They are used to remember your preferences and provide a more personalized experience.
• Targeting/Advertising Cookies: These are used to deliver advertisements relevant to you. They may also be used to track your visits and build a profile of your interests.

7.2 Managing cookies

You can control and delete cookies through your browser settings. However, please note that disabling cookies may affect some features and functionality of our website. Most browsers automatically accept cookies, but you can usually change your browser settings if you prefer.

Children's privacy

Noivbet is not intended for persons under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, contact us immediately so we can delete that information.

We implement age verification measures and regularly monitor our systems to prevent minors from accessing the platform. If we become aware that we have collected personal information from someone under 18 years of age, we will immediately delete that account and erase all related personal information.

Changes to Privacy Policy

Noivbet may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When changes are made, we will revise the "Last Updated" date on this page and notify you via email or site notification in case of significant changes.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect and use your information. Your continued use of Noivbet after changes become effective constitutes your acceptance of the updated policy.